Referral Partner Survey 2023
In February 2023 we asked our referral partners to complete an online survey, all responses were confidential and you can find the results here.
Hounslow Community Foodbox
FoodBox works on a referral basis, we rely on our key partners to identify people in genuine need for us to provide emergency parcels. So it's vital to understand their opinions about our service and if we could improve it. In February we asked them to complete an online survey, all responses were confidential and you can download the results from this page.
Almost everyone in the survey 'would praise FoodBox to a colleague.' We received a score of 9.8 out of 10. Here are some of the comments we received about our service:
"All the clients I have referred to FoodBox have been very satisfied with the items delivered and praised the volunteers."
"The FoodBox team are amazing, supportive and friendly."
"Volunteers are always happy to help. Clients often fee embarrasses but staff are non judgemental and make clients feel comfortable."
"I am so grateful that when families are at their most vulnerable you are there to help them so quickly and in such a dignified way."
"Great working with your team - you really are brilliant."
"I have been impressed by the professionalism of FoodBox volunteers, who seem to go the extra mile to help people I have referred. Please keep up the good work. I also wanted to let you know that your support for the community is much appreciated."
Sadly, almost all of our referral partners anticipate an increase in the need for emergency food support, or the same level of need as now.
On a more positive ending, we are taking note of a few suggestions for how we could enhance our service over the next few months:
Whatever the challenges are for 2025, we know that our volunteer community and all our supporters will be there to help us meet these challenges.