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Hounslow Community Foodbox

What do referral partners do?

Referral partners are professionals working in a wide variety of services who identify people in need.

Referral partners work in a variety of services, including housing, benefits, health, advice and support, and many other areas.

If someone would like to receive emergency food and support from FoodBox they will need to go through our simple process as you cannot self-refer. We require a completed referral voucher, provided by a professional referral partner who is registered with us. 

Our volunteers cannot make the decision about who should receive food parcels. Our referral partners are trusted professionals who help to identify people’s needs and refer them to us. You must be living in the London Borough of Hounslow to receive emergency support from FoodBox.

Our referral partners are working in many different areas that provide help to people in need. This includes people who are job seekers, applying for universal credit and benefits, having trouble paying bills and debts, have health issues, homeless or verging towards, parents with children struggling at school, and many more.

When someone in need of support is identified, the referral partner needs the person’s permission to complete a referral voucher, which they then pass on to FoodBox. 

Our team will contact the person to confirm their requirements and details for pick up or delivery. A food parcel will usually take 24 hours to prepare once we have received the referral (except on Sundays and Mondays when we are closed), but in emergencies we sometimes can do it the same day.

One voucher form is valid for one food parcel, which will contain enough food for a week. There are no restrictions on the number of times someone can receive a food parcel, however each parcel needs a new voucher form filled out by the referral partner.

Once the referral voucher has been completed the referral partner needs to send it via email to and provide a copy to the person referred.